Refresher for PCR inspections

Bad news…. I was approving PCR inspections today. Out of the 3 that I checked, all 3 were completed incorrectly. Since we have a few new inspectors, I am resending the email that outlines the issues that the client will be sending back (RTV)the inspections. The bullet points below cover the items that I saw today.

• If you say you can see 3 sides, then you should have one photo labeled for each side that you can view ie. property-front, property-side, property-side. Do Not label all photos property-front. Do Not take 4 photos of the front and mark the form that you can see 3 sides. Photo labels must match the form.

• If the orders are late, we will not be paid. All orders must be uploaded the day of completion. The date of completion must match the date in your camera/phone/tablet on the photos.

• PCR inspections are No Contact inspections. Do not go onto the property. The inspection must be completed from a public right of way. They are not in Bankruptcy, nor are they delinquent. These inspections involve the sale of the property going to close.

Tks Dwain

From: Dwain Neff Sent: Thursday, May 01, 2014 3:06 PM Subject: FW: We missed you at the Web seminar: Vendor Management Training

To all reps:

WE are having issues properly completing the PCR inspections for Corelogic. The problems in no specific order are:

• Failure to complete the orders on time. WE are graded on a percentage. If we receive 100 PCR inspections per month, and we send in 2 late then our scorecard is 98% on time. When I looked in the queue today, we had 33 inspections and 3 were late. If we do not maintain a grade of 98% or better, then we are in jeopardy of losing the business, AND we will not be paid. The work order still has to be completed, but WE will not be paid.

• Missing photos. You must have the minimum 3 photos if no negative factors are reported. Full Front View, Address (or street sign if no address visible), and Streetview (neighborhood photo taken from street, not including the subject property). No photos can be taken from the car. We can tell if photos are taken thru the windows. If you report any negative external factors or negative issues in the report, then there must be a photo to support this finding. The negative factor listed as “Vacant/Abandoned properties” DOES NOT INCLUDE a vacant lot just vacant housing.

• DO NOT GO ONTO or INTO the property for any reason. If you are reporting on something that cannot be seen or photographed, such as a posting in the window, MAKE COMMENTS but do not go onto the property.

Please review the attached presentation, and the attached PCR instructions. These inspections are critical to our success and continued relationship with Corelogic. If you do not understand any part of this email or the attached instructions call me or Arvin.

Thanks

Dwain Neff

#corelogic #pcr