New Inspection Requirements Wolverine

To all Reps: We have added the new forms/requirements to the Resources tab of IA. If you have any questions regarding Wolverine inspections, give Arvin a call. Tks Dwain Sent: Monday, August 24, 2015 3:37 PM To: Arvin King Subject: New Inspection Requirements Importance: High New Requirements: Effective Immediately In an effort to improve the reports going back to our clients, and to obtain more business Wolverine needs to update our standards to match or exceed the industry norms. Please follow the requirements below or the inspection will be sent back to you to correct at your expense.

• Photos for occupied properties: Front of house, address, street sign, any personals visible from exterior, any postings on the property.

• Photos for properties that require an interview are the same as above BUT you must take a photo of the call card left on door.

• Photos for vacant properties: All 4 sides of the property, address, street sign, meters, any postings on the property and any damages visible at the property.

• Photos for interior inspections: photos of all 4 sides of the property, address, street sign, meters, any postings, damages, all interior rooms including ceilings and floors, appliances and mechanicals. If for some reason you cannot get inside the property you MUST include photos of the keys in the door, if a lockbox is there photos showing the code or photos showing why you cannot get in (debris, mold, squatter, prop open, etc.)

• You must provide a legible photo or copy of the posting and provide any contact information like a phone number, email address or physical address on the posting. You should whenever possible advise what the posting is for or about.

• On bad address inspections you must list what you tried to locate the property and any efforts made trying to locate the property, including GPS location, map applications and services, contact the police, fire or public safety locally, visit a government office or post office for assistance, contact local business or delivery service, etc.

• Secured complex's: you MUST leave the attached HOA notice with the guard or on the callbox in an envelope labeled HOA.

• You must complete all sections of each form you receive, follow all instructions on the form and adhere to these requirements.

Our industry continues to evolve and to make us all more accountable for our services. These requirements are to ensure our client's get the best product possible documenting information they need to make delicate decisions about the properties we visit for them, and to ensure you are paid for your diligent efforts and quick decisions you have to make so as not to offend or upset a mortgagor that is experiencing difficult time. As always Wolverine depends on our field partners to provide us and our clients with as much of this information as you can obtain safely.

#Wolverine